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Order Making

1.How to Make an Order?

Here are the step by step instructions to help you place an order:

 Search for your favorite products at wigsu.com and add it to your shopping cart.

 Register or log in at wigsu.com

 Write your shipping address and then confirm the order. 

 Select a payment option, and make payment.

 We will prepare for your order and send you the package after the payment is confirmed.Tracking number and tracking links will be sent to your registered email address after your item's sent out.

 You are welcomed to leave feedback at the website after you received the products.

 


2.How Can I Check Order Status?

 Sign into your account with the correct and the same email address and password as you make the order and click.

 Click on the order you want to track.

 Check the tracking information provided you there.


3.Tips for Finding Your Favorite Items

A variety of fashion wigs are at your side on our website. There are three ways for you to find your preferential items:

 First, you can search your favorite items with key words or click the certain category to seek your favorite products. 

 Second, in every list of our products, there are also "Advanced Search" button, which can make you easy and quick to find the free shipping and/or wholesale products.

❸ Third, you can shop according to Best Selling, New Arrival or Price (from high to low or low to high).

 

4.How to Change the Order Information

Your satisfaction is our destination. Wigsu allows you to change the order information before your order shipped out. Please feel free to contact us by emailing to : service@wigsu.com. Or just call us at +86-29-68533057.

 

5.How about the Product Quality on Wigsu.com?

We promise your 100% guaranteed quality and service as well as affordable price. In the past of the year, we are following the strict standards of professionalism, experience and credibility.

Customers' satisfaction is our pursuit and we will always try our best to give you the best product and service. If you have any suggestions or some problems, please do not hesitate to contact our customer service.

 

6.How to Create Reviews?

Before creating your own review on a product, you must have completed the purchase of this product. Your review will appear on the product detail page after it's submitted.

Here's how to create a review:

 Sign into your Wigsu.com account and visit "My Account". (Note: You must have completed the purchase of the product before creating a review on it.)

 Click the "My Review" button in the My Account section; then you will see a list of items awaiting your reviews.

 Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate on a 5-star scale for the item and enter your comment in the box provided.

 Preview your review and press the "Submit Review" button.

 

7.How can I Trace My Order?

Once an order is shipped out, a Shipping Confirmation email that includes your tracking number and tracking link will be sent to you. You can use the tracking number to track the package online. You can also track your order in My Orders:

 Sign into your account and click My Orders.

❷ Click on the order you want to track.

 Check the tracking information provided you there.

 

8.When will I Receive My Items after I Place an Order?

There are three key factors that will decide when you will receive your items.

❶ Shipping Method

Delivery time varies from shipping methods. We only have expedited shipping method and provide free shipping for any order over 50$ world wide available. Delivery times are between 2 - 5 days to all major destinations including the time in transit.

❷ Item Processing Time

Processing time differs from items. Average processing time is 15-30 working days.however, we will try our best to prepare the item ASAP after you place an order on our website.

❸ Some Unavoidable Reasons

We will ship out the item according to your requests, but we cannot assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g.bad weather conditions, strikes as well as war, etc. But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.